GCP Cloud Platform Support Engineer

Hello, let’s meet!

We are Xebia – a place where experts grow. For nearly two decades now, we’ve been developing digital solutions for clients from many industries and places across the globe. Among the brands we’ve worked with are UPS, McLaren, Aviva, Deloitte, and many, many more.

We’re passionate about Cloud-based solutions. So much so, that we have a partnership with three of the largest Cloud providers in the business – Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). We even became the first AWS Premier Consulting Partner in Poland.

Formerly we were known as PGS Software. In 2021, we joined Xebia Group – a family of interlinked companies driven by the desire to make a difference in the world of technology.

Xebia stands for innovation, talented team members, and technological excellence. Xebia means worldwide recognition, and thought leadership. This regularly provides us with the opportunity to work on global, innovative projects.

Our mission can be captured in one word: Authority. We want to be recognized as the authority in our field of expertise.

What makes us stand out? It’s the little details, like our attitude, dedication to knowledge, and the belief in people’s potential – emphasizing every team members development. Obviously, these things are not easy to present on paper – so, make sure to visit us to see it with your own eyes!

Now, we’ve talked a lot about ourselves – but we’d love to hear more about you.

You will be:

• troubleshooting and resolving complex issues related to clients' data platform components, including BigQuery, Workflows, Batch, Dataproc, Dataflow, Cloud Run, and GCS,

• supporting compute infrastructure needs for client users, including containerization, environment setup, and dependency management,

• diagnosing and resolving integration and configuration issues,

• configuring and optimizing batch processing environments tailored to specific client workload demands,

• automating environment setup and management through infrastructure as code (IaC),

• assisting client users with integration issues between platforms and enterprise tools like Microsoft Identity Manager and Colibra,

• collaborating with cross-functional teams to ensure successful issue resolution for our clients.

Your profile:

• availability to work in US time zone (until 10:00/11:00 pm CET),

• 3+ years of support experience with GCP, with emphasis on troubleshooting,

• strong understanding of Google services, including BigQuery, Workflows, Batch, Dataproc, Dataflow, Cloud Run, GCS, monitoring, logging, VPC concepts, and networking,

• proficiency in interpreting code written in Python, R, and Java,

• experience with containerization technologies such as Docker,

• hands-on experience with automation tools like Git, GitHub Actions, and PySpark,

• familiarity with GCP Console and command-line tools,

• strong analytical and problem-solving abilities,

• excellent communication skills and ability to respond effectively to client users' queries,

• experience taking ownership of complex technical issues from identification to resolution,

• self-motivated learner with the ability to quickly adapt to new technologies,

• ability to work in a fast-paced consulting environment and under pressure,

• strong collaboration skills and ability to work with minimal supervision at client sites,

• very good verbal and written communication skills in English.
  

Work from EU and a work permit to work from EU are required.

Nice to have:

• Associate Cloud Engineer Certification,

• Professional Data Engineer Certification,

• experience with third-party tools commonly used in data platforms, such as Colibra,

• understanding of Microsoft Identity Manager (MIM) for permission-related troubleshooting,

• experience with automation of environment setup through infrastructure as code (IaC).

Recruitment Process

CV review – HR call – Technical Interview – Client Interview – Decision